The SurfCore

Terms & Conditions

Last updated: [October, 2025]

This Service includes auto-renewing subscriptions. Please read these Terms and Conditions of Use (“Terms”) carefully — especially Section 3 (“Subscriptions, Payments, and Renewals”) — before starting a trial or completing a purchase.

To avoid being charged, you must cancel your subscription at least 24 hours before the end of the trial or current billing period. By purchasing a subscription, you agree to its auto-renewal nature and to the terms presented at or near the point of purchase, acknowledging that cancellation requires your active action before renewal.

If you are unsure how to cancel, please refer to:

  • Apple Support – Manage Subscriptions
  • Google Play Help – Cancel a subscription
  • or the support pages of any other app store where you made your purchase.

Deleting the app does not cancel your subscription or trial. Subscription and billing management must be handled through your Apple, Google, or app store account settings.

Our privacy practices are described in the SurfCore Privacy Policy, which explains how your personal information is collected, used, and shared. Please review it before using the Service.

Notice of Binding Arbitration and Important Legal Terms

PLEASE NOTE: THESE TERMS CONTAIN A BINDING ARBITRATION AGREEMENT IN SECTION 9 THAT AFFECTS YOUR RIGHTS.

  • Arbitration is the exclusive method of resolving disputes for U.S. users on an individual basis.
  • In arbitration, there is no judge or jury, and appellate review is limited.
  • Unless you opt out within 30 days of first using SurfCore, arbitration is mandatory for U.S. users.

These Terms also include:

  • Health and fitness disclaimers (Section 2)
  • Class action waiver (Section 9)
  • Disclaimers of warranties (Section 7)
  • Limitation of liability (Section 7)

Please read all sections carefully before using SurfCore.

1. ACCEPTANCE OF TERMS

1.1. These Terms and Conditions of Use (“Terms”) govern the relationship between you and SurfCore (“we,” “us,” “our,” or the “Company”) regarding your use of our mobile applications, websites, and related services (collectively, the “Service”), including all information, text, graphics, videos, software, and other materials made available to you (the “Content”).

1.2. These Terms form a legally binding agreement between you and SurfCore. PLEASE READ THEM CAREFULLY BEFORE USING THE SERVICE.

1.3. You must accept these Terms to create a SurfCore account and to access or use the Service. If you do not have an account, you accept these Terms by using any part of the Service. If you do not accept these Terms, do not create an account or use the Service.

1.4. Please also review our Privacy Policy, which is expressly incorporated into these Terms by reference. The Privacy Policy explains how we collect, use, and protect your personal data.

1.5. Any translations of these Terms are provided for convenience only. In case of any discrepancy between translations, the English version prevails.

1.6. To the extent permitted by law, we may modify these Terms from time to time, either by posting an updated version on our website or, where required, notifying you by email or in-app message.

1.7. If any change significantly affects your use of the Service or your legal rights, we will notify you at least 14 days before the change takes effect (or 30 days if required by law).

1.8. For all other updates, notice will be provided by updating the “Last updated” date above.

1.9. If you do not agree with the revised Terms, you must stop using the Service and cancel your subscription before the new Terms take effect. Continuing to use SurfCore after the effective date means you agree to be bound by the updated Terms.

1.10. IF YOU DO NOT AGREE WITH ANY PART OF THESE TERMS, OR IF YOU ARE NOT ELIGIBLE OR AUTHORIZED TO BE BOUND BY THEM, DO NOT DOWNLOAD, ACCESS, OR USE THE SERVICE.

2. IMPORTANT DISCLAIMERS

Our top priority is your safety and well-being as you work toward your surf, fitness, and balance-training goals. Please use good judgment, act responsibly, and listen to your body when using the SurfCore Service.

2.1. Not Medical Advice

2.1.1. SURFCORE DOES NOT PROVIDE MEDICAL ADVICE, HEALTH INSURANCE, OR ANY OTHER HEALTHCARE SERVICE — INCLUDING COUNSELING, TESTING, EVALUATION, PRESCRIPTION, PROCEDURE, OR THERAPY RELATED TO EXERCISE, NUTRITION, WELLNESS, OR MENTAL HEALTH (“HEALTHCARE SERVICES”).

2.1.2. THE SERVICE MAY NOT BE APPROPRIATE FOR EVERYONE AND IS NOT A SUBSTITUTE FOR PROFESSIONAL HEALTHCARE. PHYSICAL ACTIVITY INVOLVES RISKS, INCLUDING INJURY OR DEATH, WHICH YOU VOLUNTARILY ASSUME. BY USING THE SERVICE, YOU RELEASE SURFCORE FROM ANY LIABILITY ARISING FROM YOUR USE OR PARTICIPATION.

2.1.3. YOU SHOULD CONSULT YOUR PHYSICIAN OR QUALIFIED HEALTHCARE PROFESSIONAL TO DETERMINE WHETHER THE SERVICE IS SAFE AND APPROPRIATE FOR YOU. DO NOT USE THE SERVICE AGAINST MEDICAL ADVICE OR IF IT MAY POSE ANY HEALTH RISK.

2.1.4. SURFCORE DOES NOT PROVIDE MEDICAL ADVICE. ALL CONTENT IS FOR INFORMATIONAL PURPOSES ONLY AND IS NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL CARE OR CONSULTATION. IF YOU HAVE HEALTH CONCERNS OR EXPERIENCE DISCOMFORT, STOP USING THE SERVICE AND CONTACT YOUR PHYSICIAN IMMEDIATELY. IF YOU HAVE A MEDICAL EMERGENCY, CALL YOUR LOCAL EMERGENCY SERVICES.

2.1.5. YOUR USE OF THE SERVICE DOES NOT CREATE A DOCTOR-PATIENT OR THERAPIST-PATIENT RELATIONSHIP WITH SURFCORE.

2.1.6. SURFCORE DISCLAIMS ANY LIABILITY FOR LOSSES OR DAMAGES RESULTING FROM RELIANCE ON ANY CONTENT OR GUIDANCE PROVIDED THROUGH THE SERVICE.

2.2. Accuracy

2.2.1. SURFCORE DOES NOT GUARANTEE THE ACCURACY OR COMPLETENESS OF ANY WORKOUT, EXERCISE, NUTRITION, OR EDUCATIONAL CONTENT PROVIDED. YOU SHOULD USE COMMON SENSE AND VERIFY ANY INFORMATION BEFORE APPLYING IT.

2.2.2. DATA PRESENTED IN THE APP (INCLUDING DURATION, CALORIES, OR PERFORMANCE ESTIMATES) IS FOR INFORMATIONAL PURPOSES ONLY AND NOT INTENDED TO MATCH MEDICAL OR SCIENTIFIC PRECISION. SURFCORE DOES NOT GUARANTEE THE ACCURACY OR AVAILABILITY OF SUCH DATA.

2.3. Coaching and Guidance

WHEN USING OUR TRAINING GUIDANCE OR VIRTUAL COACHING FEATURES (“GUIDANCE”), YOU MAY RECEIVE EXERCISE OR LIFESTYLE RECOMMENDATIONS. THESE DO NOT CONSTITUTE MEDICAL ADVICE AND SHOULD NOT BE USED TO DIAGNOSE OR TREAT ANY CONDITION. YOU ARE SOLELY RESPONSIBLE FOR DECISIONS MADE IN RELIANCE ON SUCH GUIDANCE.

2.4. Personalization

WE MAY TAILOR TRAINING OR WELLNESS PLANS BASED ON INFORMATION YOU PROVIDE DURING ONBOARDING. WHILE WE STRIVE TO OFFER RELEVANT AND ACCURATE RECOMMENDATIONS, THEY MAY NOT FULLY REFLECT YOUR UNIQUE NEEDS. PERSONALIZED PLANS SHOULD BE USED WITH DISCRETION AND NOT AS A SUBSTITUTE FOR PROFESSIONAL ADVICE.

2.5. Individual Results

2.5.1. SURFCORE DOES NOT GUARANTEE ANY SPECIFIC OUTCOMES OR RESULTS. INDIVIDUAL RESULTS VARY BASED ON EFFORT, HEALTH, LIFESTYLE, AND OTHER FACTORS. TESTIMONIALS OR EXAMPLES REPRESENT EXCEPTIONAL OUTCOMES AND ARE NOT GUARANTEED.

2.5.2. YOUR PROGRESS DEPENDS ON MANY VARIABLES INCLUDING YOUR COMMITMENT, EXPERIENCE, HEALTH STATUS, GENETICS, AND ENVIRONMENT. SURFCORE IS NOT RESPONSIBLE FOR ANY FAILURE OR LACK OF RESULTS RELATED TO USE OF THE SERVICE.

3. SUBSCRIPTION FEES AND PAYMENT

3.1. General

Certain features of the Service may be available only through a paid subscription. You may purchase a subscription (“Purchase”) either directly from SurfCore or through a mobile application store such as the Apple App Store or Google Play (collectively, “App Stores”).

Subscriptions may be purchased by:

  • (a) paying a recurring subscription fee in advance for a disclosed interval (for example, monthly or yearly), or
  • (b) making a one-time prepayment for a specific access period.

All prices and terms of your subscription will be clearly presented to you prior to purchase.

3.2. Changes to Subscription Fees

To the maximum extent permitted by law, SurfCore may change subscription fees at any time.
If pricing changes, we will notify you in the manner and within the timeframe required by applicable law.
Where no specific timeframe applies, we will provide reasonable notice through the Service, email, or App Store notification before changes take effect.

If you do not agree to the updated pricing, you may cancel your subscription before the new rates become effective. Continued use of the Service after the new rates take effect constitutes your acceptance of the change.

3.3. Authorization to Charge

By purchasing a subscription, you authorize SurfCore and/or the App Stores to charge the applicable fees to your provided payment method, including applicable taxes.
For App Store purchases, billing is handled directly by the App Store in accordance with its own terms and policies.

3.4. Automatically Renewing Subscriptions

By signing up for a subscription, you agree that your plan may automatically renew at the end of each billing period unless you cancel beforehand.

  • The renewal period will match the initial subscription period unless otherwise stated.
  • The renewal price will not exceed the rate of your immediately preceding subscription period (excluding promotional or introductory pricing), unless we notify you of a change prior to renewal.
  • You authorize SurfCore and/or the App Store to charge the renewal fees automatically until you cancel.

3.5. Subscription Cancellation

You must cancel your subscription through the same platform where it was purchased:

  • Apple App Store: via your iOS device settings under “Subscriptions.”
  • Google Play: via your Google Play account settings under “Payments & Subscriptions.”

For subscriptions purchased directly from SurfCore (outside the App Stores), you can cancel by contacting help@thesurfcore.com.

Please note: Deleting the app does not cancel your subscription.

3.6. Subscription Trials

SurfCore may offer trial subscriptions (“Trial”) that provide access to the Service for a specified period at no or reduced cost. Details of the Trial will be disclosed at the time of signup.
Unless otherwise stated, at the end of the Trial your access will automatically continue and you will be charged the applicable subscription fee unless you cancel before the trial period ends.

SurfCore reserves the right to modify or withdraw any trial offer at any time, without notice and without liability. We may limit your ability to participate in multiple trials.

3.7. Expiration of Subscription and Non-Payment

Your access to the Service expires at the end of your paid subscription period.
If payment cannot be processed, SurfCore and/or the App Store may suspend or terminate your access without notice after reasonable attempts to resolve the issue.

3.8. Refunds for App Store Purchases

If you purchased your subscription through the Apple App Store or Google Play, any requests for refunds or billing adjustments must be directed to the respective App Store.
SurfCore does not have the ability to issue refunds for transactions processed by App Stores.

3.9. No Refunds Policy

Except as required by law, all purchases are final and non-refundable. By completing a purchase, you acknowledge and agree that:

  • You will not be entitled to a refund or credit after access to the Service has been granted.
  • All payments are non-transferable.

SurfCore may, at its sole discretion, issue refunds or credits in specific cases consistent with our internal policies or applicable law.

3.10. Right of Withdrawal (EEA, UK, and Switzerland Consumers)

If you are a consumer based in the EEA, UK, or Switzerland, you have a statutory right to withdraw from digital service contracts within 14 days of purchase, except in cases where:

  • The Service (such as a subscription) has begun with your express consent and acknowledgment that you lose the right to withdraw once performance has started.

To exercise your right of withdrawal (if applicable), contact:
📧 help@thesurfcore.com

Please include:

  • Your name and email used for the purchase,
  • The date and type of subscription purchased,
  • And a clear statement that you wish to withdraw from the contract.

If withdrawal is valid, SurfCore will refund a proportional amount for the unused period.

3.11. Quebec Consumers (Canada)

If you are a consumer residing in Quebec, you may cancel your subscription at any time in accordance with Section 193 of the Quebec Consumer Protection Act.
Refund eligibility will depend on the portion of Service used prior to cancellation.

To cancel, please email help@thesurfcore.com with your name, purchase details, and a clear statement of cancellation.

3.12. Display of Subscription Terms

SurfCore may publish clear and conspicuous subscription terms within the app or on our websites from time to time. These terms will govern your access to the Service in conjunction with this Agreement.

4. USER OBLIGATIONS

You agree to use the Service only for lawful, personal purposes and to refrain from:

  • Copying, distributing, or reselling any part of the Service;
  • Circumventing security features;
  • Interfering with the Service or others’ use of it;
  • Using SurfCore for commercial or unlawful purposes.

Violation of these obligations may result in suspension or termination of your account.

5. INTELLECTUAL PROPERTY

All SurfCore materials — including logos, graphics, text, videos, and software — are owned by SurfCore or its licensors and protected by intellectual property laws. You may use them only for personal, non-commercial purposes.

6. PRIVACY AND DATA PROCESSING

By using SurfCore, you consent to the processing of your personal data as described in our Privacy Policy, which forms part of these Terms.

7. DISCLAIMERS AND LIMITATION OF LIABILITY

The Service is provided on an “AS IS” and “AS AVAILABLE” basis.
To the fullest extent permitted by law, SurfCore disclaims all warranties, express or implied.

SurfCore and its affiliates shall not be liable for indirect, incidental, or consequential damages arising from use or inability to use the Service.
If liability is established, SurfCore’s total aggregate liability shall not exceed the fees you paid in the twelve (12) months preceding the claim.

8. INDEMNIFICATION

You agree to indemnify and hold harmless SurfCore, its officers, employees, and affiliates from any claims, damages, or losses (including legal fees) arising from your use of the Service or violation of these Terms.

9. GOVERNING LAW AND DISPUTE RESOLUTION

9.1. U.S. Users – Binding Arbitration

If you reside in the United States, any dispute or claim related to these Terms or the Service shall be resolved by binding individual arbitration under the AAA Consumer Arbitration Rules.

  • You waive the right to a jury trial or class action.
  • You may opt out within 30 days of first using SurfCore by emailing help@thesurfcore.com with “Opt Out of Arbitration” in the subject line.

9.2. Non-U.S. Users

If you reside outside the United States, these Terms are governed by the laws of Ukraine.
Disputes shall be submitted to the competent courts of Ukraine, unless local consumer law provides otherwise.

10. TERMINATION

You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms. Termination does not affect prior obligations or accrued rights.

11. CHANGES TO THESE TERMS

We may update these Terms periodically to reflect new features, requirements, or regulations. Updates will be posted in the app and on our website, with the “Last updated” date above reflecting the current version.

12. CONTACT US

If you have questions or concerns about these Terms, contact us at:
📧 help@thesurfcore.com